If you are not satisfied with your purchase you can return your item(s) within 15 days from the date you receive it. We offer either exchange, store credit, or a refund (you are requested to pay the return shipping costs). However, if it is our error in shipping, the item should be returned it its original packaging and we will pay the return shipping costs. If you are unsatisfied with any part of your order, contact us via e-mail at info@faithhopecharitygifts.com or call 856-727-4616, after you have received confirmation from us, please send your return item(s) to our warehouse at 67 East Main Street, Moorestown, NJ 08057.